IT Support Backlog Cleared and GMP Lab Relocated
Healthcare company with a GMP-certified laboratory
A considerable backlog in IT support and network administration impaired operations, affecting IT security and lab networking.
The challenge
The situation
A considerable backlog in IT support and network administration tasks impaired operational efficiency. Central areas such as IT security, integration into daily operations and network planning for laboratories were affected, requiring a comprehensive approach to process optimisation.
Our approach
What we delivered
Staff training on IT security
Integration of the tasks into daily operations
Network planning for the laboratories
The outcome
Results & impact
100% backlog cleared
Complete resolution of the IT support backlog.
1 GMP lab relocated
Successful relocation of a GMP-certified laboratory.
In summary
The IT support backlog is fully cleared, the tasks are integrated into daily operations and a GMP-certified laboratory was successfully relocated.
Related expertise
IT Process Management →
Restructuring the daily routines for seamless integration of IT support tasks with clear prioritisation corresponds directly to optimising IT operating processes such as incident and service management.
IT-Audits & ISO 27001 →
The IT-security training programme with updated security protocols picks up the same safeguarding of information systems that is central to IT security audits per ISO 27001.
Business, Data & IT →
Building an efficient yet secure IT landscape in the healthcare company mirrors the overarching question of how to design IT structures that are GxP-compliant and business-capable at once.
Good Manufacturing Practice (GMP) →
The successful relocation of the GMP-certified lab without critical findings shows compliance with GMP requirements during safety-critical network and site planning.
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Sources
- Entourage project experience (anonymised)
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